Get the app
Scan the QR code on the quick-start card, install the free Sentidant app, create your account and tap Let’s begin.
Support
How can we help?
Help with your Sentidant One watch and the Sentidant app.
Getting started
Pair your watch in a minute.
Turn on your watch
It shows Scan to connect with a code. If it asks, tap Start first. The watch needs the internet to pair: connect it to Wi-Fi (2.4 GHz) or insert a nano-SIM with mobile data.
Pair
In the app, tap Start pairing and scan the code, or tap Type the code instead. Keep the app open near your watch until it says Linked.
Both the watch and the phone need an internet connection: Wi-Fi (2.4 GHz) or mobile data. Bluetooth must be on.
Common questions
Quick fixes.
The watch says Can’t reach Sentidant
Connect the watch to Wi-Fi (2.4 GHz) or insert a SIM with mobile data.
The watch won’t pair
Check that both have internet and Bluetooth is on. Wait for a fresh code on the watch, or use Type the code instead.
The app doesn’t say Linked
Keep the app open near your watch until it does.
My friend isn’t on my watch’s list
Check they accepted your invitation in the app, then give the watch a minute to sync.
A shared emotion arrived late
On 4G only, away from Wi-Fi and your phone, a share can take up to about an hour. It catches up when connected.
The suggestions don’t match how I feel
Keep answering check-ins. The watch learns from every correction, and the first days are when it learns the most.
The watch won’t charge
Clean and dry the contacts, re-seat the cable and look for the Charging screen. A full charge takes about 2 hours from low.
No reading during a heartbeat share
Make sure the watch is snug on your wrist and try again.
Contact us
Email info@sentidant.com. Tell us what happened and, if you can, add a screenshot from the app.
Warranty
Sentidant One comes with a 12-month limited warranty against manufacturing defects, starting on the date of purchase. Keep your proof of purchase. This is in addition to your statutory rights as a consumer.